Zendesk Support for WordPress vs Cresta Social Messenger (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Zendesk Support for WordPress
2.0K+ active installs
Free
Cresta Social Messenger
1.0K+ active installs
Free
Quick Verdict
As of April 2026, Cresta Social Messenger has a higher user rating (4.2/5 from 5 reviews) while Zendesk Support for WordPress leads in active installations (2.0K+ vs 1.0K+). Both are free WordPress plugins. Zendesk Support for WordPress has accumulated 138K+ total downloads while Cresta Social Messenger has 51K+.
Detailed Comparison
| Metric | Zendesk Support for WordPress | Cresta Social Messenger | |
|---|---|---|---|
| Rating | 2/5 | ► | 4.2/5 |
| Total Reviews | 7 | ◄ | 5 |
| Active Installs | 2.0K+ | ◄ | 1.0K+ |
| Total Downloads | 138K+ | ◄ | 51K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 2 years ago | ◄ | 4 years ago |
| First Released | 2011 | 2017 | |
| Age | 15 years | 9 years | |
| WP Requires | 2.9.2+ | 4.2+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 1.8.5 | 1.2.4 |
Rating Breakdown
Zendesk Support for WordPress
Cresta Social Messenger
Download Trends
Over the past 30 days, Zendesk Support for WordPress averaged approximately 10 daily downloads while Cresta Social Messenger averaged 4.
Recent Reviews
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
Cresta Social Messenger Reviews
Plugin no longer maintained
Why waste other people’s time, having them read through the features of your plugin if you no longer maintain it??
Simple and Effective
It’s minimal intrusion. Does what it says on the box. And instant test will show proof of concept. Love this. Well done guys!
Proste i działa jak należy
Wtyczka bardzo prosta w instalacji i działa jak należy
More Help Desk Worth Comparing
Top alternatives in the same category as Zendesk Support for WordPress and Cresta Social Messenger
Allow your users and customers to contact you via WhatsApp with a single click.
Support your customers via Facebook Messenger Live Chat conveniently from your own website.
Build professional knowledge bases with unlimited docs, drag-and-drop editor, live search, and SEO optimization.
Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.