Zoho SalesIQ – Live chat, chatbots, and… vs Echo Knowledge Base – Documentation… (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Zoho SalesIQ – Live chat, chatbots, and…
20K+ active installs
Free
Echo Knowledge Base – Documentation…
10K+ active installs
Free
Quick Verdict
As of April 2026, Echo Knowledge Base – Documentation… has a higher user rating (4.9/5 from 122 reviews) while Zoho SalesIQ – Live chat, chatbots, and… leads in active installations (20K+ vs 10K+). Both are free WordPress plugins. Zoho SalesIQ – Live chat, chatbots, and… has accumulated 316K+ total downloads while Echo Knowledge Base – Documentation… has 1.2M+. Echo Knowledge Base – Documentation… has a higher support resolution rate (100% vs 0%).
Detailed Comparison
| Metric | Zoho SalesIQ – Live chat, chatbots, and… | Echo Knowledge Base – Documentation… | |
|---|---|---|---|
| Rating | 4.1/5 | ► | 4.9/5 |
| Total Reviews | 7 | ► | 122 |
| Active Installs | 20K+ | ◄ | 10K+ |
| Total Downloads | 316K+ | ► | 1.2M+ |
| Support Resolution | 0% | ► | 100% |
| Last Updated | 4 months ago | ► | 4 days ago |
| First Released | 2014 | 2017 | |
| Age | 12 years | 9 years | |
| WP Requires | 2.8+ | 5.3+ | |
| PHP Requires | false+ | 5.6+ | |
| Business Model | Free | Free | |
| Latest Version | 2.0.5 | 17.3.0 |
Rating Breakdown
Zoho SalesIQ – Live chat, chatbots, and…
Echo Knowledge Base – Documentation…
Download Trends
Over the past 30 days, Zoho SalesIQ – Live chat, chatbots, and… averaged approximately 68 daily downloads while Echo Knowledge Base – Documentation… averaged 841.
Recent Reviews
Zoho SalesIQ – Live chat, chatbots, and… Reviews
Broke my Editor
This plugin is pretty tired. It doesn’t work with the current versions of WP and other plugins you’ll probably be using. I was able to get Zoho IQ working for a few years but it’s now dead after upda
I like it, but …
In some days the plugin does not work, and without making any changes to either the website or SalesIQ. For example today it is not running, but it is recurring sometimes it is ok sometimes it is not.
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x This topic was modified 6 years ago by sharcs. Reason: Won't let me delete it
Echo Knowledge Base – Documentation… Reviews
Excellent and Maintained KBase Plugin
We have come to rely on the functionality of this plugin. The customer service and support are also very responsive, and the team continuously updates the plugin on a regular basis. I would highly rec
Structured and user-friendly knowledge management solution
We are using the plugin within our organization to build and maintain our internal knowledge base – and we are absolutely impressed. The setup process is quick and straightforward, allowing you to
Very responsive and helpful
assisted with adding a new feature within a few hours to incorporate into our AI Add-in
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Frequently Asked Questions
Is Zoho SalesIQ – Live chat, chatbots, and… or Echo Knowledge Base – Documentation… more popular?
Which has better ratings — Zoho SalesIQ – Live chat, chatbots, and… or Echo Knowledge Base – Documentation…?
Are Zoho SalesIQ – Live chat, chatbots, and… and Echo Knowledge Base – Documentation… free?
Which plugin has better support — Zoho SalesIQ – Live chat, chatbots, and… or Echo Knowledge Base – Documentation…?
Which plugin is updated more frequently?
Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.