Zendesk Chat vs Zendesk Support for WordPress (2026)
Detailed side-by-side comparison of two WordPress plugins, based on real-time data from WordPress.org.
Zendesk Support for WordPress
2.0K+ active installs
Free
Quick Verdict
As of April 2026, Zendesk Chat has a higher user rating (4/5 from 27 reviews) and leads in active installations (10K+ vs 2.0K+). Both are free WordPress plugins. Zendesk Chat has accumulated 1.3M+ total downloads while Zendesk Support for WordPress has 138K+.
Detailed Comparison
| Metric | Zendesk Chat | Zendesk Support for WordPress | |
|---|---|---|---|
| Rating | 4/5 | ◄ | 2/5 |
| Total Reviews | 27 | ◄ | 7 |
| Active Installs | 10K+ | ◄ | 2.0K+ |
| Total Downloads | 1.3M+ | ◄ | 138K+ |
| Support Resolution | N/A | N/A | |
| Last Updated | 5 years ago | ► | 2 years ago |
| First Released | 2010 | 2011 | |
| Age | 16 years | 15 years | |
| WP Requires | 3.1+ | 2.9.2+ | |
| PHP Requires | false+ | false+ | |
| Business Model | Free | Free | |
| Latest Version | 1.4.18 | 1.8.5 |
Rating Breakdown
Zendesk Chat
Zendesk Support for WordPress
Download Trends
Over the past 30 days, Zendesk Chat averaged approximately 17 daily downloads while Zendesk Support for WordPress averaged 10.
Recent Reviews
Zendesk Chat Reviews
Nothing Works
Nothing works. Not even their website on mobile.
Very Useful and FREE!!!!
It is a very useful chat plugin. It offers live chat support for 1 agent (for free) BUT if you don’t have too much traffic that is enough. It is very customizable and it has a mobile app so as the use
Slow down any website
It’s Slow down any website, and no any support
Zendesk Support for WordPress Reviews
What a disgrace!
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendes
Needs to be updated!
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep
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Frequently Asked Questions
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Plugin data sourced from WordPress.org. Comparison and analysis by PluginSift.