Awesome Support – WordPress HelpDesk & Support Plugin

= 6.3.8
* Fix export tickets feature.
* Fix vulnerable issue of Insecure Direct Object Reference.
* We improved the layout : Additional Support Staff.
= 6.3.7
* Fix vulnerable issue of Unauthenticated Sensitive Information Disclosure.
* Fix Missing Authorization to Unauthenticated Role Demotion.
* Update default fallback rules for the .htaccess file in the ticket folder.
= 6.3.6
* Fix vulnerability to sensitive data exposure.
* Fix vulnerable issue of PHP Object Injection.
* Create a Get Help button to reach out to Support (Free and Premium).
= 6.3.5
* We improved the cache admin menu ticket count.
* New feature to support custom file type such as “.k” and “.dyn”.
* New feature to set the Maximum Lenght in the subject of ticket on Submit Ticket Form of front-end.
* We fixed Bug in load more ticket replies interface.
* New feature to allow embed images on Email notifications when replying.
* Fix vulnerable issue.
= 6.3.4
* We improved the Editor ‘Zoom In, Zoom out’ feature.
* New feature to export the Reports and statiscs data in csv, graphs and pdf.
* We improved the tutorial process when user setups the plugin first time.
= 6.3.3
* We fixed Bug ticket reply from cron job (IMAP ADDON).
* We fixed the compatibility with WordPress version 6.8.
= 6.3.2
* We fixed vulnerability Issue with ticket folder.

= 6.3.1
* Revised plugin deactivation process with feedback.
* We fixed issue of HTML Formatting Lost in Email Settings After Saving.
* We fixed issue of Crashing site with an infinite loop.
* We changed the column name from “creation date” to “last modified”.
* We fixed the JavaScript error that appears when the user moves the browser window.
* We fixed the conflict issue of Company Profile and Canned Responses add-ons.
* Fix Bug for Nested Departments.

= 6.3.0
* Update General Rules and Improve Security, Performance, and Accessibility for Plugin Repository

= 6.2.3
* Updating security rules for multiple files upload.

= 6.2.2
* Updating security rules for form upload via AJAX.

= 6.2.1
* We fixed the issue with the user search.

= 6.2.0
* We fixed security vulnerabilities in all the plugin.

= 6.1.11
* We implement a CSRF protection (via a nonce) in the endpoints wpas_dismiss_free_addon_page and wpas_skip_wizard_setup.

= 6.1.10
* We fixed the vulnerability where a subscriber role could have the ability to skip the “Awesome Support: First Time Install” banner process in the admin dashboard.

= 6.1.9
* We fixed when the agent was not able to choose a user when changing the ticket creator field.

= 6.1.8
* We fixed the 3 vulnerabilities:
– Authenticated (Subscriber+) SQL Injection.
– Missing Authorization via wpas_get_users() function.
– Missing Authorization via editor_html() function.

= 6.1.7
* We fixed high priority vulnerabilities to keep the plugin safe and up to date.

= 6.1.6
* We applied several security patches to improve the plugin security.

= 6.1.5
* Fix
* Patched security issues to keep the plugin secure.
* We solved the error messages when saving ticket settings.
* It was not possible to upload multiple files with the drag and drop uploader.

= 6.1.4
* Fix
* We fixed an issue with the Email Support add-on and the Piping Subject Link.
* The Admin could not pull custom fields data, now it’s possible.
* We fixed the role for users on the admin ticket list.
* Fixed deprecated errors from PHP 8.1 and 8.2
* We now display a horizontal scroll bar when ticket content is wider than the display element.
* An E_ERROR message was fixed.
* If I upload a file to a ticket with the character “#” on the filename, the file won’t load.

= 6.1.3
* New Feature
* Add attachments when you print tickets. You can enable or disable this option on the print screen.
* Tweak
* We updated the assigned agent field, in the ticket details page in the back end to a select and search field. This is useful when there are hundreds of agents in the list.
* Fix
* Fixed Deprecated error message.
* We fixed some warning messages for PHP 8.0.
* Solved Warning and Deprecated messages related that affect the Public Tickets add-on in PHP 8.0.
* We fixed a warning message when activating the E-mail Support add-on.
* We fixed a security vulnerability in the login fields.
* We did some security fixes to keep the plugin safe and stable.
* We fixed when using a command line task that generates multiple notice messages.
* Solved an Undefined array key warning message that shows to some users.
* When deactivating the plugin with add-ons activated, it crashed websites. From now, this won’t happen, you can deactivate the plugin with the add-ons activated and the site won’t crash.

= 6.1.2
* Fix
* Fixed security vulnerability

= 6.1.1
* Fix
* When activating Client tickets add-on with Version 6.1.0 SHOW EMPTY notice
* Fixed security vulnerability
* Errors when Awesome Support and WooCommerce are Enabled on PHP version 8.x
* Conflict with Email Support Add-on
* SSL verify throw warnings
* Registration form did not remember completed fields. Now these fields are saved properly
* Now all the ticket with the “Awaiting for Reply” status filter are displayed
* Fixed login issue with the Guest tickets add-on on PHP 8.0
* fileinfo.dll extension not enable on server caused Drap-dop file not working
* New Feature
* You can show the image attached on the ticket, in the print file.

= 6.1.0

• Fix
  • 3984879 – GAS conflict with Download Monitor (Plugin)
  • 3946543 – Error occurs when applying Close Filter
  • 3862319 – Backslashes lost in Ticket body
  • 3919242 – JS deprecated messages

  …and 9 more changes