Constant Contact Forms

Surprised this plugin is still in the WP plugin repository in its current state, especially when these reviews have been saying the same thing for 5 years. We’ve been using it for 9 months and it has broken 4-5 times. There’s even a built in message saying to bring your troubleshooting to a WordPress Forum, which includes setting up an account and copying the error log, then waiting for someone to reply several days or weeks later. Each time we have had to instigate a new API connection and/or set up a new integration. The client is pretty frustrated that they keep paying our firm to fix the issue. I told them to switch email providers or they can pay us to simply hard code the form directly from CC – still don’t know if that’s possible as it is in Mailchimp, Kit, and other providers.

We have been having connectivity issues with this plugin for months – across more than 20 sites on different hosting plans. Last bug took down several of our sites with a critical error. This is unacceptable for such a large organization. Do your own research before deploying this plugin at scale. It is unfortunately not reliable, and despite numerous conversations with customer support and sending log files, there is no solution to connectivity issues other than to “just reconnect it”.

• This topic was modified 3 months, 2 weeks ago by threadi.
• This topic was modified 3 months, 1 week ago by ccorder.

The plugin never refreshes the login token, so you will regularly find the plugin has mysteriously disconnected at some point, and that all signups have silently failed. The support forums are filled with support requests all saying the same thing for years. Please, take this seriously.

I am looking to switch from using Constant Contact just so I can have a better form option for my website. This plug in is awful. You can’t do hardly any customization, and so I end up with a form that has ugly, short form fields, a big square button, and a blue box that says “edit form” stuck right in the middle of my form. No idea where it came from or how to get rid of it. So I can’t use it anywhere on my site. It’s just awful, and frustrating and makes me wonder if this bare minimum is what they do with all their products.

Seems that about once every few months, I have to reconnect my Constant Contact account to my WordPress site / forms. Ridiculous that it can’t work and STAY WORKING for more than a few months.