FraudLabs Pro for WooCommerce

If it’s set to intervene before payment, it can submit transactions for $0 and the order will go through and look just like any other order. I shipped 4 orders totaling ~$900 without payment. I was able to recover about $500 from honest customers but I’m out the other $400. WooCommerce tech support confirmed this behavior and there’s nothing you can do except go back to your customers and ask for payment. I had it set to block before payment because I had someone running stolen cc’s every few minutes to see if one would hit. The genuine transactions that were submitted for $0 were marked as low risk by FraudLabs and didn’t require manual approval. It seems it’s just a bug with the interaction with WooPayments. I disabled it a few weeks ago and I haven’t had a problem since.

I live in Australia and have a worldwide customer base purchasing digital goods so I cannot simply restrict to a certain geo location.

The spam orders I get are always so easy to tell, they have random IPs and random emails but always go for the same product and always enter an Australian address tho it appears random addresses.

The rules that I am allowed to use for free sometimes pick a fraud checkout, sometimes don’t and is very hit and miss and while I don’t have 500 orders a month from real customers, I note this plugin counts every fraud attempt as an “order” and since these come through every 12 minutes this will exhaust the allowed count very quickly.

Just in a few hours of testing it has not really helped to stop anything. I still have to clear my failed orders and delete the created accounts on checkout just as I have done so it is really not doing much for me at all TBH. Ideally I would like a rule to detect if a users IP is not located in the range of the listed address but this is an option for paid account only.

The basic account is $30 a month USD which in AUD is $45 a month which is just a cost difficult to swallow for a very small business that is already struggling to keep things running.

Sadly I think I will have to just manage this another way.

and really helps stop fraudulent PayPal card testing attempts. If you’re dealing with fake or risky orders, this is definitely worth using. The pricing is flexible based on usage, and the Free Plan is more than enough for many small to medium shops.”

We offer paypal and stripe methods on our website and fraudlabs pro has been doing it’s job in flagging, based on our rules, orders we want to check before proceeding. The SMS extension of fraudlabs pro is pretty clunky and has confused our customers so we’ve turned that off, but fraudlabs pro is solid and the plugin seems to be getting better over time too.

Excellent plugin for reducing fraudulent checkouts in Woo. We also use this plugin to prevent “scammers” from testing cards at PayPal.

If you are getting fake orders we recommend trying this plugin!

They have a usage-based pricing system, the Free Plan works fine for a lot of our Woo retailers.