As of April 2026, Freshchat is a WordPress chat plugin with 1.0K+ active installations and a 2.9/5 rating from 9 reviews. It has been downloaded 47K+ times in total. Requires WordPress 3.0.1+ and PHP 5.2.4+. Available on WordPress.org since 2017. Last updated 4 years ago — may have compatibility concerns. Downloads are up 20% this week. Top alternative: Joinchat.
2.9/59 reviews
1.0K+active installs
47K+total downloads
9 yearssince 2017
Overview
Speak to all your WordPress site visitors and users to increase sales, collect feedback and provide support. For setup instructions, go here.
Modern messaging software that your sales and customer engagement teams will love.
1.Not your typical bot. Meet your new sales sidekick.
Engage proactively with those who matter with contextual and timely messages. Let the bot kick in to capture leads, validate and qualify responses, and auto-upload them into your CRM. Customize bot messages to set the right expectations.
2.Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking to and what they are up to. Bring in information from external tools like CRM or order management systems for more context.
3.Reduce churn, incr…
Screenshots
Ratings & Reviews
2.99 reviews
5 ★
4
4 ★
0
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0
2 ★
1
1 ★
4
Recent Reviews
WORKS GREAT!
by atlantichealthcareproducts·4 years ago
<script>
window.fcSettings = {
token: "XXXXXXX",
host: "https://wchat.freshchat.com"
};
</script>
<script src="https://wchat.freshchat.com/js/widget.js" async defer></script>Out of date
by hcarmody·4 years ago
The plugin is severely out of date, yet the company claims to be integrated with WordPress.
JavaScript errors still unresolved
by noddemix·6 years ago
Same problem as a previous user, I have a persistent error showing in the DevTools console that hasn’t been resolved using the latest version of the plugin (2.3.0).
Uncaught TypeError: Cannot set property ‘externalId’ of undefined
Same issue on a clean WP install so it doesn’t look like like a conflict with another plugin.
Very good plugin, just pay attention to quotation marks
by titonja·7 years ago
It took me some time to set it up, due to copy/paste quotation marks issues.
Make sure you lose single quotation at the beginning of the code (self-explanatory) and change English paired quotation marks to neutral quotation marks (U+0022). Hope it helps.
Works great
by James Whayman [WildPress]·7 years ago·1 reply
Works first time, not sure why the other reviewers are saying it doesn’t.
- This topic was modified 7 years ago by Jan Dembowski. Reason: Removed link
Download Trends
Today: 4Yesterday: 15This week: 53Period total: 3K
Compatibility
| WordPress | 3.0.1+ requiredTested up to 5.8.13 |
| PHP | 5.2.4+ required |
Version Adoption
v2.3
99.4%
v2.2
0.6%
Top Alternatives to Freshchat
Frequently Asked Questions
Contributors
Plugin data sourced from WordPress.org. Analysis and metrics by PluginSift.