HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service

To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. It was a real surprise for me that software like Helpcrunch can offer everything I could think of to interact with my clients – chat, emails, popups, help center articles, mobile apps. Some of the platforms I’ve tried cost a pretty penny. Helpcrunch provides everything I need for a very good price. They have a lot of great reviews online and their support is very fast and pleasant. So I decided to stick with them.

I’m a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There’s a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).

Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It’s really great that I can choose what to display in my widget – chat or knowledge base, or even both. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them.

The only thing I’m missing in helpcrunch is a chatbot, but very friendly support guys promised me it’d be ready this fall.

HelpCrunch, many thanks for the plugin and for your service. Keep it up!

I recently moved from Intercom to HelpCrunch and the setup is completely straightforward. One snippet of code and you’re good to go!