Is JS Help Desk free?

Yes, JS Help Desk is free to use. It is available as a free plugin on WordPress.org.

How many websites use JS Help Desk?

JS Help Desk has 8.0K+ active installations as tracked by WordPress.org.

What are the best JS Help Desk alternatives?

Popular alternatives to JS Help Desk include SupportCandy – Helpdesk & Customer…, Fluent Support – Helpdesk & Customer…, Awesome Support – WordPress HelpDesk &…. You can compare them side-by-side on our comparison pages.

Does JS Help Desk work with the latest WordPress?

JS Help Desk has been tested up to WordPress 6.9.4. It requires WordPress 5.5+ and PHP 7.4+.

Is JS Help Desk well supported?

JS Help Desk has a 100% support resolution rate based on 1 recent support threads on WordPress.org.

PluginSift

JS Help Desk – AI-Powered Support & Ticketing System

Name: JS Help Desk – AI-Powered Support & Ticketing System
Rating: 3.8 (73 reviews)
Author: JoomSky

Professional, beautiful, complete and powerful help desk & support system for WordPress.

By JoomSky·Helpdesk·Free

3.8(73 reviews)

·8.0K+ active installs·Updated 1 month ago

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As of April 2026, JS Help Desk is a WordPress helpdesk plugin with 8.0K+ active installations and a 3.8/5 rating from 73 reviews. It has been downloaded 555K+ times in total. Requires WordPress 5.5+ and PHP 7.4+. Available on WordPress.org since 2014. Recently updated within the last 3 months. Downloads are up 14% this week. Support resolution rate: 100%. Top alternative: SupportCandy – Helpdesk & Customer….

3.8/573 reviews

8.0K+active installs

100%resolved

12 yearssince 2014

Overview

JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.

Key Resources

Free Version Major Features

Core Ticketing & Management
– Professional Support System: Enterprise-level ticketing for all users.
– Unlimited Tickets & Agents: No artificial limits on your growth.
– Unlimited Departments: Organize by Sales, Support, Billing, etc.
– Priority Management: Highlight urgent issues with custom colors.
– Internal Notes: Agents can add private notes for internal collaboration.
– Custom Statuses: Track…

Read full description on WordPress.org

Screenshots

Ratings & Reviews

3.873 reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Recent Reviews

works good

by mary1991·7 months ago

Awesome plugin , does what its says and more

Absolute horror

by Oooh Boi·9 months ago

Functionality-wise this plugin is really solid. However, when it comes to re-styling… my dear lord, I have never seen such a badly written CSS in my 25 years of developer career. It just can’t be any worse; chained classes, use of important clause, no flexbox or grid, form elements styled up per form, redundancy, overwriting… the worst of all: there’s no way to disable default stylesheet. Whoever did this is an absolute amateur. In the era of AI, is it really that hard to prompt for a stylesheet optimization? If the PRO version utilises identical CSS I’d ask for a refund within 2 minutes.

Outstanding!

by chrisbg·11 months ago

Great Plugin!

Simple and stable

by chandlertill·1 year ago

We used both versions free and professional for years

Best plugin ever

by geraldroy·1 year ago

Lots of features, easy to use. Best ever plugin for support.