Ally – Web Accessibility & Usability

Crashed my website, I wouldn’t suggest it, and I wasted time trying to figure out what was wrong before contacting the theme and hosting provider’s owner and Elementor support.

• This topic was modified 2 weeks, 2 days ago by ivanhomecom. Reason: Crashed my website, I wouldn't suggest it

A few months after deploying this in scan-only mode (not overlay widget), our menus stopped updating after we updated them. We spent hours with developers and our hosting service trying to figure out why. Kinsta finally figured out the issue was Ally, so I reached out to their tech support.

Elementor’s response was terrible. First they said “Ally stores its own cache in the database, so once in a blue moon, it needs to be cleared.”

How the heck do I know when it needs to be cleared? And why is a passive scanner product building its own cache?

I went back and forth with support trying to get this question answered, and ultimately they just told me that it was a “one time occurrence” that wouldn’t happen again, but they couldn’t explain why it happened in the first place, and what would change going forward, and how I would know other than to guess any random breaking of the site could be this obscure plugin that’s supposed to be scan-only.

I asked them for my money back, and they refused.

We have canceled our subscription and I have asked the team to start evaluating moving away from Elementor entirely. If this is the support that they provide for paid products, then I have little faith in them.

5

The plugin stores entire pages as HTML in the database. This can cause problems with login sessions when a default nonce is created for guests, which is statically stored and later invalid. Login and registration are no longer possible in certain cases. It took me three days to find out why my website is not working properly.

A good plugin destroyed by corp greed

• This topic was modified 1 month, 2 weeks ago by Sweded.