Shippit for WooCommerce

set up has been a nightmare with unhelpful customer service when attempting to set up our account with WooCommerce, has been drawn out to 2 weeks back and forth with no resolution.

New orders are sent through to Shippit correctly. Haven’t had too many issues with Shippit compared to competing carrier aggregation services like Sendle.

The”mark order as fulfilled in WooCommerce” feature doesn’t work, hence the 4 star rating.

Shippit is NOT just a plugin to help you manage your deliveries, it is a freight aggregator who connects you to their freight partners/carriers.
This means that when you experience problems with deliveries,the carriers refuse to help you.

I had a problem with a TNT delivery (damaged goods and missing goods). TNT referred me back to Shippit saying that Shippit is a customer of TNT and I am a customer of shippit, ergo, I must deal with shippit and not directly with the TNT. Herein lies the problem – Shippit refuses to help me and so does the carrier. I paid my money, the service was not delivered and yet I am the one left out of pocket (over $100 in goods and shipping fees paid) because neither party will accept responsibility for the failure.

In sum, avoid Shippit and spend your money with a company who values their customers.

Installed as a plugin for Woo

Unfortunately the automatic packing integration CAN’T take into account the ‘padding’ you might need to add to a box to protect the product inside i.e unlike the standalone AusPost plugin which allows you to specify both the outer dimensions of the box and the inner dimensions (which is the “padding” eg if the box was stuffed with packing peanuts to protect the goods).

Spoke to support.
Short answer was no.
Deleted plugin.
Closed account.