Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

The latest updates of this plugin has made it a powerhouse. I have been using this for years and now they have added a lot of features including AI chatbots. It can also integrate with Woocommerce. How amazing is that. This plugin is definitely recommended to anyone who need a live chat support and ticketing system with AI chatbots. Cheers to the developers.

I bought the Lifetime lisence and I’m not really impressed with the plugin.

The admin panel seems well done, however it’s unusable without a decent front end.

The set up is clunky and for some reason every single page on my WordPress is now issuing a 404 error when I view the website. Literally my whole website is a 404 minus the home page.

For no blocks templates this only allows one shortcode.

The Knowledge Base area seems to work if i direct link to it, however there’s no shortcode for that.

It doesn’t seem to inherit my theme buttons or style elments. It has basic style features so if you’re concerned about your brand throw it out the window with this plugin. You’re forced to use their style unless you’re good at CSS.

This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.

We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations.

Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise.

We’ve been using Support Genix (paid) for over a year now and have come to depend on it.

Support Genix team is phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly.

I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.

THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!

Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.

Yassine