SupportCandy – Helpdesk & Customer Support Ticket System

We had to migrate from our former E-Mail Support Solution because the support could not fix a quite important problem – and it was the best decision ever!

SupportCandy is really feature rich, very flexible, offers all kinds of tweak options – and the support is outstanding! You get swift and knowledgeable response within hours or maximum days – and the response is actually helpful!

They take every suggestion seriously and really strive to help you out.
Definitly a 5 star review – great plugin for all your e-Mail Support needs!
They even are considering to develop a further integration into our CRM System of choice – that would be the icing on the cake!

Thanks @Supportcandy-Team!

It’s a great system and I’ve really been enjoying it, except of all the features for a ticket system to not have, the ability to merge tickets is missing. Every other system I’ve ever used I was able to merge tickets and sadly our sales people and customers have created duplicate tickets that we should merge, but we can’t and it makes everything a mess.

Supporto tecnico presente e in tempi brevi. Di solito rispondono entro un giorno lavorativo

For your quick and professional responses!

Regarding the plugin, i truly recommend to all those who need a support plugin. Give it a try and you will not regret!

I was searching for a reliable ticketing system for my customer support portal and ended up purchasing three different platforms (one at a time). I requested refunds for all of them within a period ranging from just 2 hours to a week none of them met my expectations.

Support Candy, however, exceeded them. Not only is its ticketing system outstanding as both a software and a plugin, but their customer service is also exceptional. They always responded promptly to my questions, and whenever troubleshooting was needed, they acted immediately and provided clear steps to resolve the issue.

There’s a marketing principle that says: “show, don’t tell.” Support Candy embodies this perfectly. They don’t just claim to deliver a top-class product they actually do, while backing it up with excellent service.

What sets it apart even further is its customizability. Unlike other platforms that promise customizable ticketing systems but fail to deliver, Support Candy truly adapts to your needs and integrates seamlessly.