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Great Plugging I was searching Long time. After sales supper is superb.

Ria responded to my problem quickly and clearly. I appreciate this because it’s not always the case with other supports.

Bought the premium plugin as it was advertised that it is compatible with Elementor Pro. Unfortunately, it is not compatible with the Elementor Pro and I got in touch with the support. I received a reply the next day, to provide access so they can investigate. I was also running out of the refund time, so I got in touch with them and they promised a refund (I have proof) if no solution. I agreed to extend the waiting time for another week, but after this extra week there was no solution and no communication from the support. I requested a refund 3 working days ago and have not received an acknowledgment email from them, that they have received the request, like I said, they took my money and disappeared – be aware!

[UPDATE] So I got contacted by the support stating, that the whole team were on holiday for that week when I was promised a solution. When they came back, the refund process was already started, no solution. I got my refund. I wish I could delete this review but I can’t, also, I can’t rate this plugin at 5 stars as it did not delivered what it was advertised for, here is a screenshot: https://prnt.sc/5GrIik84HTe5
And I can’t leave this review at 1 star, as I got my refund and that part of the problem was solved.

Conclusion:
1) The plugin did not worked as advertised;
2) Contacted the support for solution and gave them time to come up with a solution (they even had a staging site with admin access, but in 2 weeks not once they logged in);
3) Got my refund in the end.

So, I think 3 stars is fair enough in this case.
Thank you.

• This topic was modified 11 months, 4 weeks ago by eddio.
• This topic was modified 11 months, 2 weeks ago by eddio. Reason: can't delete the review
• This topic was modified 11 months, 2 weeks ago by eddio.

Cool plugin

im using, so simple and fantastic