Yoco Payments

It worked great for almost a year then just stopped working.
Followed all the procedures suggested on their website:
Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.
Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays.

I am advising my client to move to Payfast, whose support is excellent.
Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support

• This topic was modified 1 year, 7 months ago by hypeonweb.
• This topic was modified 1 year, 7 months ago by hypeonweb.

Had a problem when I ran the latest update. Turned out to be a server-side error and nothing at all to do with the plugin. Yoco support was absolutely outstanding, really efficient and most accommodating. Thank you!

• This topic was modified 2 years, 5 months ago by digizencoza.

With the recent update 3.0.2 my Yoco Plugin which I’ve been using for months successfully on WordPress just stopped working. After sending an email to Yoco (it took them hours to reply back) they suggested that I switch to a default theme, disable all plugins and basically set my website back to a fresh install of wordpress) All this after I clearly explained that I did not install new plugins – only after the Yoco update did problems arise. Always have two payment processors as Payfast is still holding up.

Lovely payment gateway. Bad integration plugin

I am extremely dissatisfied with my experience with YOCO. I have been waiting for a response from their team regarding a server issue that has been persisting for an unacceptable amount of time. It is clear that they are unable to get their servers functioning properly, and what’s worse is their complete lack of communication.

Throughout this entire ordeal, YOCO has failed to keep me updated on the status of the issue. As a customer, I expect transparency and timely communication, especially when there are significant problems affecting their services. Instead, their silence has left me feeling frustrated and uninformed.

To make matters worse, I recommended YOCO to others based on my previous positive experiences, but now I feel like a fool for doing so. Their inability to address the server issue and their failure to keep customers informed has not only affected my own business operations but also damaged my credibility with others who relied on my recommendation.

I understand that technical difficulties can arise, but it is the responsibility of a company like YOCO to handle them efficiently and communicate with their customers throughout the process. Unfortunately, YOCO has failed miserably in this regard.

I cannot recommend YOCO to anyone at this point, given their poor customer service, lack of communication, and inability to resolve a server issue in a reasonable timeframe. It is evident that they prioritize their own convenience over the satisfaction and trust of their customers.

If you are considering using YOCO for your business needs, I strongly advise against it. Look elsewhere for a company that values customer support and is committed to resolving issues in a timely and transparent manner. YOCO has proven to be unreliable and unprofessional, and I regret ever engaging with their services.