Zendesk Support for WordPress
Bring the helpdesk into your blog
2(7 reviews)
·2.0K+ active installs·Updated 2 years agoAs of April 2026, Zendesk Support for WordPress is a WordPress support plugin with 2.0K+ active installations and a 2/5 rating from 7 reviews. It has been downloaded 138K+ times in total. Requires WordPress 2.9.2+ and PHP false+. Available on WordPress.org since 2011. Last updated 2 years ago — may have compatibility concerns. Downloads are down 20% this week. Top alternative: bbPress.
2/57 reviews
2.0K+active installs
138K+total downloads
15 yearssince 2011
Overview
Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
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Single sign on with Zendesk’s Remote Authentication
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
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Turn your blog comments straight into Zendesk Support tickets, with one click
Need to take that conversation offline, or escalate someones question or proble…
Screenshots
Ratings & Reviews
27 reviews
5 ★
1
4 ★
0
3 ★
1
2 ★
1
1 ★
4
Recent Reviews
What a disgrace!
by jmi789·1 year ago
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
Refuses to update for their own mandated change
by jakarta2000·2 years ago
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendesk otherwise.
Needs to be updated!
by cryptolabs·5 years ago·1 reply
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep your stuff up to date I’ll (and others) will be looking for a helpdesk replacement.
Not kept up to date
by pspence·5 years ago·1 reply
This plugin works well when it works, and has been very valuable for us.
Regrettably, the plugin is no longer compatible with the latest versions of WordPress and WooCommerce (5.5 and 4.3.3 respectively at the time of writing) and when enabled, causes severe issues with site performance and functionality.
For example, it is not possible to edit WooCommerce products, to select multiple orders or to view the WooCommerce dashboard with the plugin enabled, among other issues. We contacted ZenDesk support last week about this issue, hoping for an update to the plugin, but have so far heard nothing back.
As such, we have now left the plugin deactivated and are waiting for an update at some point, and now looking at ending our ZenDesk Chat subscriptions.
Good, but could be much better
by Ron Killian·9 years ago
I use the paid version and over all I am happy. It is the best support system for wordpress that I’ve used. Plus I don’t have to worry about any support issues getting lost like with a email contact form.
But as already mentioned in the previous review, it could be so much better. Yes, it would be SO nice to have some control over the widget form, there is little to no customization available.
For example, I would like to add a small blurb on the form that asks people to check my FAQ page (with a link), before submitting. Many of the support questions I get could be answered with my FAQ page. They could get an answer to their question right away, without needing to wait on me to respond. And it would save me some support time.
I agree, for such a big company that has been around for so long, you’d think they could do it better. They are always adding features that I really don’t need, but the simple little things, but important things, like customizing the widget/form don’t seem to be as important.
Give us access to customize the form and I would give it 5 stars.
Download Trends
Today: 6Yesterday: 3This week: 55Period total: 5K
Compatibility
| WordPress | 2.9.2+ requiredTested up to 6.3.8 |
| PHP | false+ required |
Version Adoption
v1.8
92.3%
v1.7
6.4%
Other
1.3%
Top Alternatives to Zendesk Support for WordPress
Frequently Asked Questions
Changelog
=1.8.5=
* Tested on WordPress v6.3.1
* Security improvements
=1.8.4=
* Tested on WordPress v5.6
* Fix adding public/private note to zendesk ticket
* Fix option to add comment to wordpress
* Updated some deprecated codes that was not supported in PHP 7.4
* NOTE: The current plugin was not yet tested in PHP v8.0. Another update will be released soon once the plugin was tested.
1.8.2
- Improve github actions
Contributors
Plugin data sourced from WordPress.org. Analysis and metrics by PluginSift.