Minamaze

Ran into a problem where I couldn’t update my theme (Minamaze) and it was displaying a message stating that I needed to reauthorize the license.

I logged into my ThinkUp Themes account, and the ONLY things you can see in the dashboard are: Dashboard, Account Details and Logout.

1. In the main Dashboard tab you see a list of your orders. Clicking on the Order number or on the “View” button“View” takes you to a webpage showing the order details. Clicking on “Invoice” downloads a PDF pdf the order details. On the Order Details page there is nothing but the Theme name, price, payment method, first name, last name and email address. No license number. Or anything where you can do anything with your license.

2. If you click on “Account Details” the “Dashboard” tab stays highlighted, but you can set your First Name, Last Name, Display Name, email address and password. That’s it.

There is absolutely, positively NO place in a member’s account dashboard that allows them to see their license number, allows them to reauthorize their license to a site, or anything other than viewing basic details of an order. That’s it. Full Stop.

I clicked on the Contact link on their main menu and then clicked the Support button for current members. It took me back to my (useless) account dashboard. There is no email or phone number listed on their site, so there was no way to contact them except for the generic contact form at the bottom of their page. I ended up sending two messages after I didn’t hear from them for a while after the first.

I also went to their facebook page, to see if there was any contact info there (nope), and to message them directly to let them know of the issues with their site and the theme. It looks like the last post on facebook was January of 2019, so almost 2 years ago. And they had tons of “community” posts from angry customers talking about the lack of support and response. So I switched my client to another theme that has better support and a more user-friendly site.

I finally heard from them this morning *weeks* after I contacted them multiple times with no response. They claimed that my email got caught in their spam, and that they’d added it to a white filter, but that I could use their support contact feature to get help in the future to avoid that issue. That is not the case as illustrated above. They also claimed that I could manage my license in my account panel. Nope. And then they said that if there was no “renew” button next to my license (do they mean on the order? because there IS no license info in the account dashboard!) I could add Minamaze to my cart which would renew it. Meaning I need to re-purchase the theme.

While I’m not opposed to subscriptions for well-made themes, this was not listed as a subscription. It does not say “annual” anywhere in the theme description. The only thing that kind of points to that is the fact that it says it comes with “1 year of support and updates,” way down in the list of featuyres. $35 a year for this level of support and service? I think not! I would much rather use something like the BeTheme which is a one-time cost of $60 and offers *hundreds* of layouts with that price, and is NOT subscription based.

The fact that it took this long to hear from them, AND their response was grossly inaccurate tells me I made the right decision in leaving them behind. Don’t make the same mistake I did. Stay far away from them.

Bad and very slow support

I don’t recommend any product of thinkup

support don’t respond to even basic issues, nothing in over 2 days, but took my money instantly

Amazing, just wait huge discount to uprade

Minimaze highly promotes a plugin, Page Builder by SiteOrigin (ThinkUpThemes compatible). On their advice, I began using it. It turns out this is not the ORIGINAL Page Builder program but a copy by ThinkUp Themes or one of their affiliates. It is now experiencing problems and it appears they don’t offer tech support and neither does the author of the program. If you disable the plugin ALL content on your site is erased. Minamaze tells me it’s not their problem.

I’m faced with rebuilding my entire 86 page website from scratch thanks to ThinkUp Themes.

Anybody have a theme they can recommend?